Refund Policy

Our approach to refunds

SteadyHands subscriptions are billed through Paddle, our merchant of record. We offer refunds in the following circumstances:

Within 14 days of a new subscription

If you subscribed and have not used Pro features, you may request a full refund within 14 days of your first charge by contacting us at support@getsteadyhands.com. We will process this through Paddle.

Accidental charges

If you were charged in error (for example, after believing you had cancelled), contact us promptly and we will investigate and refund where appropriate.

Free trial

No payment is taken during the free trial. There is nothing to refund.

What we do not refund

• Partial billing periods after cancellation. When you cancel, you retain access until the end of the period you have already paid for. We do not issue partial refunds for unused time within a paid period.
• Charges for periods where the account was active and Pro features were available, even if you did not use them.

How to request a refund

Email support@getsteadyhands.com with your account email address and the reason for your request. We aim to respond within 2 business days.

Processing

Approved refunds are processed by Paddle and typically appear on your statement within 5–10 business days depending on your bank.